FAQs

ACD Unlimited is a one-man operation with small-batch and made-to-order production.

I try to keep as many parts, upgrades, and smaller items in stock as possible.
Spare parts are often available immediately.

Pedals require more time:

• Phantom pedals typically have a build time of approximately 2 to 4 weeks.

• Darwin pedals are fully modular and significantly more complex. Depending on configuration and workload, build times can extend to several months.

Current availability and estimated lead times are always listed at the top of each product page. Please check this information carefully before placing an order, especially if timing is critical.

My products are not available in retail stores and are sold exclusively online.

That said, there are many ACD users worldwide. If you contact me and let me know your location, I may be able to connect you with someone nearby so you can see the product in person.

You also have a 14-day trial period after receiving your order. If a product does not meet your expectations, you may return it for a full refund, excluding shipping costs. My goal is that customers keep the product because they enjoy using it, not because they feel obligated to.

Prices for all current products are listed in the online store and shown in Euro (EUR).

Payment providers such as Stripe will display the total in both EUR and your local currency before final confirmation. Currency conversion rates may vary slightly depending on your provider.

For exports outside the EU, VAT is deducted automatically or can be handled manually if required.

Most orders can be placed directly through the Online Store. 

If you have special requests, questions about configuration, or experience any issues during checkout, feel free to contact me and we can proceed via email.

Accepted payment methods:

• Stripe (credit/debit card)

• Direct bank transfer (payment in advance, details via email)

I do not intend to leave any customer stranded and I am always happy to help if an issue arises. The only parts not covered under warranty are those subject to normal wear, such as springs and beater discs.

If a problem occurs, I will support you regardless of when the product was purchased. In most cases, I only ask that shipping costs for replacement parts are covered if necessary.

Shipping costs are charged at cost. As a small manufacturer, I am unable to absorb shipping fees in the way large corporations can.

All shipping prices are calculated automatically at checkout based on destination and parcel size.
Orders within the EU are shipped via DPD.
Orders outside the EU are shipped via DHL Express.

Estimated shipping costs:

• Austria: €7 (€20 for pedals and larger items due to insurance)

• EU: €12–€20 (€30 for pedals and larger items)

• International: €20–€40 (€65 for pedals and larger items)

Delivery times are typically 2–4 business days within the EU and 3–6 business days worldwide.

If an item is in stock, it is usually assembled and shipped within 1–3 business days.

Pedals have longer lead times. Please refer to the availability information shown on each product page before ordering.

If you urgently need a spare or replacement part, feel free to contact me. I will do my best to prioritize such requests when possible.

Demand can fluctuate, and there are only so many hours in a day. During busy periods, preparation and response times may reach the upper end of the stated ranges.

For email responses, my typical response time is up to 2–3 business days. This allows me to balance customer support with actual production work.

If a request is urgent, please include “URGENT” in the subject line and I will do my best to respond more quickly.

No. ACD Unlimited is not a retailer and does not operate a physical store.

If you ever happen to be in the south of Austria and would like to stop by, feel free to reach out in advance. Coffee and tea in the workshop are always ready.